Q: I keep hearing people say we need to work toward “psychological safety” at work. What does that actually mean and look like? Dr. Amy Edmondson, foremost expert on psych safety says this: “Leaders must prioritize a culture of learning and innovation for team members to be comfortable speaking up, taking risks, and sharing information. This does not happen by default. It emerges with effort and curiosity and care. When achieved, the result is a more creative, innovative, and

The issues in communication and prioritization that caused the Challenger explosion are often used as an example of what not to do as a leader. In case you aren't familiar, the explosion during the Challenger shuttle launch on January 28, 1986, which resulted in the death of 7 astronauts including a school teacher, was due to the failure of a small part called an o-ring. Tendency of the o-ring to solidify (thus not maintaining its seal) when exposed to cold temperatures was

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